Medical
| Question | Mar-12 | Oct-12 | Apr-13 | ||
|---|---|---|---|---|---|
| Satisfaction | 1 | Overall satisfaction with the visit | 96% | 100% | 99% |
| Making a Phone Appointment | 2 | Phone calls get through easily | 93% | 92% | 94% |
| 3 | Able to get a timely appointment | 93% | 90% | 91% | |
| 4 | Scheduler friendly and helpful | 97% | 96% | 98% | |
| 5 | Provides answers to your questions | 97% | 96% | 98% | |
| Front Office Staff | 6 | Check-in/Check-out process | 98% | 98% | 96% |
| 7 | Friendly and helpful | 98% | 99% | 97% | |
| 8 | Provides answers to your questions | 99% | 98% | 97% | |
| General Communication and Service | 9 | Phone calls returned regarding: Medication Refills | 97% | 96% | 95% |
| 10 | Phone calls returned regarding: Medical Questions | 97% | 95% | 96% | |
| 11 | Phone calls returned regarding: Lab Results | 97% | 96% | 96% | |
| Medical/Dental Assistants | 12 | Friendly and helpful | 97% | 98% | 98% |
| 13 | Provides answers to your questions | 98% | 98% | 99% | |
| Provider(s) (The persone who took care of you) | 14 | Listens to you | 97% | 99% | 99% |
| 15 | Spends enough time with you | 97% | 97% | 98% | |
| 16 | Explains test results | 95% | 99% | 98% | |
| 17 | Friendly and helpful | 96% | 99% | 98% | |
| 18 | Provides answers to your questions | 97% | 99% | 98% |
Dental
| Question | Mar-12 | Oct-12 | Apr-13 | ||
|---|---|---|---|---|---|
| Satisfaction | 1 | Overall satisfaction with the visit | 95% | 98% | 97% |
| Making a Phone Appointment | 2 | Phone calls get through easily | 86% | 98% | 93% |
| 3 | Able to get a timely appointment | 89% | 81% | 86% | |
| 4 | Scheduler friendly and helpful | 91% | 89% | 97% | |
| 5 | Provides answers to your questions | 94% | 89% | 97% | |
| Front Office Staff | 6 | Check-in/Check-out process | 96% | 95% | 97% |
| 7 | Friendly and helpful | 97% | 95% | 97% | |
| 8 | Provides answers to your questions | 96% | 95% | 97% | |
| General Communication and Service | 9 | Phone calls returned regarding: Medication Refills | 96% | 93% | 98% |
| 10 | Phone calls returned regarding: Medical Questions | 97% | 92% | 97% | |
| 11 | Phone calls returned regarding: Lab Results | 98% | 92% | 97% | |
| Medical/Dental Assistants | 12 | Friendly and helpful | 99% | 93% | 98% |
| 13 | Provides answers to your questions | 99% | 98% | 96% | |
| Provider(s) (the person who took care of you) | 14 | Listens to you | 99% | 95% | 99% |
| 15 | Spends enough time with you | 99% | 95% | 99% | |
| 16 | Explains test results | 92% | 98% | 98% | |
| 17 | Friendly and helpful | 91% | 97% | 99% | |
| 18 | Provides answers to your questions | 93% | 94% | 98% |